The system has been implemented at one of the biggest digital TV operators in Poland. For more than 3 years, it has been effectively improving the management of the life cycle of equipment. The conducted implementation tests show that the system helps to achieve significant savings.

Milion&One operates on a large-scale, simultaneously providing microscopic detail of work.

The main benefits of implementing Million&One:

• Improved quality and significantly shorter time of customer service.
• Increased efficiency and reduced costs (including personnel costs) of service performance.
• Reduced risk of “lost orders” and other mistakes occasionally made by staff.
• High scalability and efficiency of the system, contributing to increased company’s turnover without the necessity of changing the software.
• Mission critical – the system guarantees high reliability necessary for correct provision of service.
• Easy adaptation to the changing procedures and requirements – no programmers are needed for advanced configuration of the system.

Million&One is an enterprise-class system, offering high flexibility, performance and reliable operation.

The system enables:

• Management of the life cycle of millions of devices working in the field – from their introduction to the market or into use, through their replacement, refreshing and repairs, to recycling.
• Planning, optimizing and execution of equipment handling processes, depending on its age, operating history, and current condition.
• Support of company’s own fixed assets, stock, and warranty service in B2B and B2C relations (various handling processes).
• Very effective and quick registration of returns, complaints, acceptances, repairs, replacements and collecting the equipment from service (with special consideration of mass returns and B2B operations).
• Defining service operations and equipment handling paths without changing the system code.
• Data entry with the use of serial number readers and touchscreens, which improves the work speed and efficiency of the logistics and service personnel.
• Support for the international standard of fault description using the IRIS codes.
• Recognition of devices by the serial number or model, i.e. support for quality and quantity articles.
• Easy integration with the systems used in the company, e.g. logistic, accounting, ERP and CRM systems.
• Rights management at the level of business operations and form elements.
• Settlement of costs (of workmanship, parts, and transport).
• Support for the operation of external service companies.
• Communication with the customers related to the rendered maintenance services.
• Management of spare parts storage using the inbuilt logistic module.
• Generating servicer statistics in real time.
• Generating reports of operations for specified periods (reporting module).

The Milion&One system is used by companies whose size requires a correspondingly large servicing traffic, i.e. by:

• Manufacturers and distributors of IT, radio and TV, and home electronic appliances
• Automotive (including parts and subsystems)
• Helpdesk companies (sales support)
• Call centre companies
• Manufacturers of industrial counters and other specialized devices
• Big warehouses